AUSTRALIAN CATHOLIC UNIVERSITIES

• Create a streamlined F&B Retail Management Plan which considered the 40,000 students across 6 campuses in 4 states.
• Make recommendations to improve the disparity and inconsistency in the retail offering size and quality across the multi campuses.

Brain & Poulter devised a unique modeling system for both regional and CBD campuses that showed how to plan for a consistent F&B offering based on enrollment numbers.

The planning matrix we created allowed The University to considerately justify the minimum levels of F&B, and at what point an additional tenancy and what type of tenancy could be introduced.

Our report also developed a staged management model for ‘in house’ versus independent retailers that acknowledged regional challenges.

A template for standard lease terms, KPIs and service level agreements is allowing The University to manage individual retailers’ delivery quality in a consistent manner.